Global Supply Chain Disruption
Setting: Multinational Company
Impact: 40% of deliveries affected
Time Frame: 72-hour critical period
Hour-by-Hour Response Plan:
Hour 1-2:
- Initial assessment meeting
- Stakeholder mapping
- Communication draft
- Team mobilization
Hour 3-6:
- Customer impact analysis
- Alternative supplier activation
- Media statement preparation
- Team briefings
Hour 6-24:
- Solution implementation
- Regular updates
- Customer outreach
- Team coordination
Leadership Story Elements:
□ Challenge narrative
□ Action steps
□ Team collaboration
□ Resolution path
Scenario B: Corporate Reputation Crisis
Setting: Social Media Backlash
Impact: Viral negative coverage
Timeline: 48-hour critical window
Response Framework:
Phase 1: First 60 Minutes
- Situation assessment
- Facts gathering
- Team alignment
- Initial statement
Phase 2: Hours 2-12
- Detailed response crafting
- Stakeholder outreach
- Media engagement
- Employee communication
Phase 3: Hours 12-48
- Narrative control
- Solution implementation
- Brand rebuilding
- Trust restoration
