Exercise 1: Timing and Pacing Drill (Filled)
Story Practice Grid
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Story Title: "The Midnight Service Revolution"
Total Time: 10 minutes
Time Blocking Practice:
1. Opening (60 seconds)
□ Hook line: "It was midnight when everything we knew about service was about to change"
□ Context: "Busy flagship store, skeleton crew, frustrated executive customer"
Timer check: 58 seconds - on target
2. Development (3 minutes)
□ Key point 1: Team realizes severity of situation
□ Key point 2: Cross-department collaboration initiates
□ Key point 3: Innovation under pressure emerges
Timer check: 3:10 - slight adjustment needed
3. Climax (2 minutes)
□ Build-up: Multiple challenges converge
□ Peak moment: Solution breakthrough at 1:45 AM
Timer check: 1:55 - good pace
4. Resolution (3 minutes)
□ Learning point: Leadership emerges in unexpected moments
□ Application: New service protocol development
Timer check: 2:50 - time for Q&A
Practice Notes:
- Shorten development point 2
- Add pause after peak moment
- Strengthen transition to application
- Keep resolution crisp
Exercise 2: Voice Modulation Practice (Filled)
Voice Control Exercise
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1. Energy Levels
□ High energy opening
"It was MIDNIGHT in our busiest store..."
□ Thoughtful reflection
"We realized this wasn't just about fixing a computer..."
□ Excited discovery
"That's when Sarah had the breakthrough idea!"
□ Serious concern
"The customer's presentation was in three hours..."
□ Confident resolution
"By morning, we had more than a solution..."
2. Pause Points
□ Before key messages:
[...] "Leadership isn't about titles"
[...] "Innovation comes from necessity"
□ After important points:
"The entire team stepped up" [...]
"We changed our service model forever" [...]
3. Emphasis Practice
□ Action words: transformed, innovated, collaborated
□ Important numbers: "2 AM", "3 hours", "15 minutes"
□ Key names: "Sarah", "John", "Mr. Thompson"
□ Critical moments: "breakthrough", "realization", "transformation"
Exercise 3: Physical Delivery Workshop (Filled)
Movement Mapping
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Room Setup: Conference Room (30 people)
1. Position Points
□ Opening position: Center front (O)
□ Movement trigger: Move right when describing team
□ Impact position: Center for breakthrough moment (X)
□ Closing position: Slightly forward for call to action (C)
2. Gesture Planning
Key Moment | Gesture | Purpose
-----------|---------|--------
Opening | Open arms | Welcome/setting
Point 1 | Point to side | Team location
Challenge | Hands together | Problem solving
Resolution | Open palms | Sharing learning
3. Eye Contact Pattern
□ Left section: During problem description
□ Center section: During key learning points
□ Right section: During solution reveal
□ Full room scan: During call to action
Exercise 4: Audience Adaptation Drill (Filled)
Adaptation Practice Sheet
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Base Story: Midnight Service Revolution
1. Executive Level
□ Time: 5 minutes
□ Focus: ROI and process improvement
□ Key metrics: 30% service improvement
□ Business impact: New global protocol
2. Team Level
□ Time: 12 minutes
□ Focus: Collaboration and innovation
□ Examples: Specific team member actions
□ Action items: Daily service opportunities
3. Customer Facing
□ Time: 8 minutes
□ Focus: Service commitment
□ Benefits: 24/7 problem-solving capability
□ Next steps: Service guarantee introduction
Exercise 5: Story Delivery Feedback Form (Filled)
Delivery Assessment
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Speaker: Regional Training Manager
Story: Midnight Service Revolution
Date: October 28, 2024
Timing Elements:
□ Opening impact: 5
□ Pace control: 4
□ Transition flow: 4
□ Closing strength: 5
Voice Elements:
□ Clarity: 5
□ Volume: 4
□ Emotion: 5
□ Energy: 4
Physical Elements:
□ Posture: 4
□ Gestures: 5
□ Eye contact: 5
□ Movement: 4
Overall Impact:
□ Engagement: 5
□ Message clarity: 5
□ Call to action: 4
□ Memorability: 5
Improvement Notes:
- Add more pause after key learning points
- Strengthen transition to call to action
- Consider adding brief audience interaction
- Include one more specific example
