Part 1: Example Scenarios and Answers Exercise 1: Story Circle Setup - Example Team Name: Customer Experience Hub Number of Participants: 8 Time Allocated: 55 minutes Story Prompt Example: 1. Success moment: "Share a time when you turned a dissatisfied customer into a loyal advocate" 2. Challenge overcome:

Exercise 1: Story Circle Setup Story Circle Planning Worksheet Team Name: _________________ Number of Participants: _____ Time Allocated: ____________ Circle Structure: □ Opening (5 mins) □ Story Sharing (20 mins) □ Discussion (15 mins) □ Action Planning (10 mins) □ Closing (5 mins) Story Prompt Selection: 1. Success moment: _________________ 2. Challenge overcome: ______________ 3. Cultural example: ________________ 4. Future vision:

Introduction When I led the transformation at a luxury hotel chain, we discovered something powerful: teams that shared stories consistently outperformed those that relied solely on metrics and KPIs. A front desk team in Bangkok used morning story circles to share guest experiences, turning routine service into memorable moments. Within